We do accept merchandise returns up to 14 days after a package has been received. If you wish to return your purchase, please email us (katie@yourdoulabag.com) and we will send instructions for shipment back to us. Products must be returned to us in the original packaging and in the original quality in which it was received, and at the customer's expense. Refunds will be submitted upon receipt of merchandise in new condition; please note that shipping costs are non-refundable.
We do not accept returns or offer refunds on the following items:
-Custom Logo products
-Digital handouts/downloads
For all returns allow 5-7 business days for any merchandise credit to appear on your account statement after processing. Also, please note we reserve the right to use our discretion relating to refunds and returns (eg: pet hair on a returned item is grounds for a refusal of refund). Items returned to us in less-than-new quality and not refunded will not be reshipped to customers.
DAMAGED/INCORRECT GOODS
In the case that you receive incorrect products, or your products have been damaged during shipping and delivery - please let us know via email (katie@yourdoulabag.com). We will take appropriate action, including but not limited to: order reshipment, return shipment of incorrect merchandise, reimbursement, or refund and cancellation.
